Terms of Service - Finch Cleaning Services

Contact Information

Finch Cleaning Services

42 Harrington Gardens, London SW7 4JU

Introduction

Welcome to Finch Cleaning Services. These Terms of Service govern your use of our website and the cleaning services we provide. By accessing our website or engaging our services, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.

Service Usage Terms

1. Acceptable Use

When using our website and services, you agree to:

Provide accurate and complete information when booking services or contacting us
Use our services only for lawful purposes and in accordance with these terms
Respect the professionalism and safety of our cleaning staff
Maintain a safe working environment at the location where services are to be provided
Not misuse our website or attempt to gain unauthorized access to our systems

2. Prohibited Activities

You must not:

Use our services for any illegal or unauthorized purpose
Transmit any viruses, malware, or harmful code through our website
Attempt to interfere with the proper functioning of our website or services
Collect or harvest information about other users
Engage in any conduct that restricts or inhibits others from using our services
Harass, threaten, or otherwise behave inappropriately toward our staff

3. Service Access

Our cleaning services are available to individuals and businesses within our service area in London. We reserve the right to refuse service to anyone for any reason at our discretion. Service availability may vary based on location, scheduling, and other factors. We strive to accommodate all reasonable requests but cannot guarantee availability at all times.

4. Fair Usage Guidelines

We ask that you provide reasonable notice for bookings and cancellations, respect scheduled appointment times, and communicate any special requirements or concerns in advance. Fair usage helps us maintain quality service for all our clients.

Booking and Account Terms

1. Service Bookings

When you book our cleaning services, you are entering into a contract with us. All bookings are subject to availability and confirmation. We will confirm your appointment via email or phone. Booking information should be accurate and complete to ensure we can provide the service as expected.

2. Account Security

If you create an account with us for repeat bookings or other purposes, you are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account. We will not be liable for any loss or damage arising from your failure to protect your account information.

3. Cancellations and Rescheduling

We understand that plans change. If you need to cancel or reschedule a booking:

Please provide at least 24 hours notice for cancellations to avoid any cancellation fees
Rescheduling requests should be made as early as possible to ensure availability
Repeated last-minute cancellations may affect future booking priority
We reserve the right to cancel appointments in case of emergencies or unforeseen circumstances

4. Account Suspension

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or display behavior that is harmful to our staff or other clients. Account suspension or termination will be handled on a case-by-case basis with appropriate notice where possible.

Service Availability and Modifications

1. Service Uptime and Maintenance

While we strive to keep our website available at all times, we do not guarantee uninterrupted access. We may perform maintenance or updates that temporarily affect website availability. We will attempt to provide advance notice of scheduled maintenance whenever possible.

2. Service Area

Our cleaning services are currently available within London and surrounding areas. We may expand or modify our service area at any time. If you are unsure whether we serve your location, please contact us to inquire.

3. Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. This includes changes to pricing, service offerings, and terms of service. Significant changes will be communicated to existing clients where practical.

4. Feature Availability

Certain features or services may be available only to specific client categories or may require additional arrangements. We will clearly communicate any limitations or special requirements when you inquire about or book our services.

Intellectual Property

1. Website Content Ownership

All content on this website, including text, images, logos, graphics, and software, is owned by or licensed to Finch Cleaning Services and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

2. User Content

If you provide feedback, reviews, or other content through our website, you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content for business purposes. You retain ownership of any content you submit but warrant that you have the right to grant us this license.

3. License to Use Website

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or business purposes related to our services. This license does not include any rights to download, copy, or modify website content beyond normal browser caching.

4. Trademarks

Finch Cleaning Services and our logo are trademarks of our company. You may not use these trademarks without our prior written consent. Other trademarks mentioned on our website are the property of their respective owners.

Changes to Terms

We may update these Terms of Service from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the modified terms.

Questions About These Terms

If you have questions or concerns about these Terms of Service, please contact us using the information provided at the top of this page. We're happy to clarify any aspect of these terms and discuss how they apply to your use of our services.