Privacy Policy - Finch Cleaning Services

Contact Information

Finch Cleaning Services

42 Harrington Gardens, London SW7 4JU

Our Commitment to Your Privacy

At Finch Cleaning Services, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or use our cleaning services.

We are committed to being transparent about our data practices and giving you control over your information. By using our services or website, you agree to the collection and use of information as described in this policy.

Information We Collect

Personal Information You Provide

When you contact us or book our services, we may collect:

Your name and contact details (email address, phone number)
Property address where cleaning services will be provided
Service preferences and scheduling information
Payment information (processed securely through third-party providers)
Any additional information you choose to provide in communications with us

Information Collected Automatically

When you visit our website, we automatically collect:

Browser type and version
Device information and operating system
IP address and general location data
Pages visited, time spent on pages, and navigation patterns
Referring website or source that directed you to our site

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze site usage. These include analytics cookies, functionality cookies, and advertising cookies. You can manage your cookie preferences through our Cookie Policy page or your browser settings.

Legal Basis for Processing

We process your personal data based on legitimate interests in providing our services, fulfilling contractual obligations, complying with legal requirements, and with your explicit consent where required by law.

How We Use Your Information

Service Delivery

We use your information primarily to provide, maintain, and improve our cleaning services. This includes scheduling appointments, communicating about service details, processing payments, and addressing any concerns or questions you may have.

Communication

We may contact you via email or phone regarding your bookings, service updates, appointment reminders, and responses to your inquiries. We will not send you marketing communications unless you have explicitly opted in to receive them.

Website Improvement

We analyze how visitors use our website to identify areas for improvement, fix technical issues, and enhance user experience. This helps us create a better online experience for all our visitors.

Legal Compliance

We may use and retain your information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and protect our legal rights.

How We Protect Your Data

Security Measures

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data storage with encryption
Limited access to personal information on a need-to-know basis
Regular security assessments and updates
Staff training on data protection and privacy practices

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

Third-Party Sharing

We do not sell your personal information to third parties. We may share your information with:

Service providers who assist with payment processing, analytics, and website hosting
Legal authorities when required by law or to protect our rights
Professional advisors such as lawyers and accountants under confidentiality agreements

Any third parties we work with are carefully selected and required to maintain the confidentiality and security of your information.

Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours of becoming aware of the breach, as required by applicable data protection laws.

Your Rights and Choices

Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format.

Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. We will make the necessary changes promptly.

Right to Erasure

You can request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes it was collected or if you withdraw your consent.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to transmit that data to another organization where technically feasible.

Right to Object

You can object to the processing of your personal information for direct marketing purposes or when processing is based on legitimate interests. We will stop processing your data unless we have compelling legitimate grounds.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within one month and may ask for verification of your identity to protect your privacy.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this page periodically.

Questions or Concerns

If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us. We're here to help and will respond to your inquiry as quickly as possible.